As data breaches hit news headlines with more frequency and online scams increase in sophistication, keeping up-to-date with recommendations and safety precautions online has never been more important. 

It’s why nbn local has community ambassadors like Wide Bay and surround’s Karen Shipp (pictured), who focus on improving digital literacy, and increasing community awareness and understanding of services over the nbn (national broadband network).

Kylie Lindsay, Head of nbn local QLD said with an ever-evolving and growing digital world, it was important to have skills to communicate online with family and friends, operate smart devices, access information, and store data safely and securely.

“Through partnerships with local government, organisations and community groups we can gain an understanding of the community, what their needs are and tailor sessions and presentations to meet the needs of participants and adapt the delivery to suit the audience,” Kylie said.

Karen is available at no cost to deliver a range of digital literacy sessions, events and programs. These include drop-in sessions where people can come and chat about their connectivity and concerns or structured programs, focused on upskilling people in digital literacy.

The presentations cover a range of topics like getting online, e-safety and scams awareness, smart devices, navigating government websites and apps, how to get the most out of your internet experience and emergency preparedness.

Liberty Villas resident Robyn Paton-Pires has enjoyed a number of sessions with Karen and said getting the most up-to-date information provided peace of mind. 

“I retired in 2014 and had always used computers, but it has changed so much since then. In our first session with Karen I learned a lot that I wasn’t aware of, so I didn’t want to miss this one,” Robyn said. 

Karen is a part of the nbn local team, supported by Community Engagement Manager Scott Rowe and Business Lead Deborah Mead.


Book a session, presentation or discuss a program for your organisation or community group. Contact NBN Local Community Ambassador Karen Shipp on 0437 189 953 or email [email protected]