As banking and personal finance becomes more automated and self-serve, it’s refreshing to see a bank taking a step in the other direction – staff behind tellers and at the ready to help.

It’s all part of the owner-operated model of Bank of Queensland (BOQ), with Trudy Azzopardi leading the Bundaberg branch.

“At BOQ Bundaberg my team and I are passionate about delivering a service that you don’t experience elsewhere, and it starts at the front – with a fully staffed branch and frontline customer service officers to help with your enquiries,” Trudy said. 

“This carries through to experienced customer relationship specialists, lending specialists and myself – all ready to find a solution that suits you.”

Trudy said it was the personalised service that set BOQ Bundaberg apart from other banks.

“Our business thrives on our customer experience. Our success comes from our customers’ success. We share in that together,” Trudy said.

As an Owner-Manager, Trudy is able to operate the bank as a small business, focused on establishing long standing and deep relationships with customers, to help them achieve their personal and financial goals.

“It’s about standing by the communities we operate in, by keeping a branch open, with face-to-face service and an increasing staff footprint. I have a team that want to be part of your business and community growth, who want to work alongside you as a trusted advisor,” she said.

“This business model is about locals helping locals, so as an owner-manager I can operate my branch and contribute to the community in ways I’m passionate about.”

This includes supporting local businesses and community groups such as the Bundaberg Chamber of Commerce, Brothers Bulldogs, Wide Bay Kids, Hitz Helping Hands and Angels Community Group. BOQ Bundaberg was also instrumental in the fundraising efforts for a Bundaberg Sleepbus (more page 55), donating $10,000 to the cause.

For more
BANK OF QUEENSLAND [email protected] 07 4151 9650